Last update: November 11th, 2020

1. Who we are

We are EcoEd S.p.A., established in Chile with address in Libertad 269, of. 904, Viña del Mar, represented by our trademark EcoEd (web page https://ecoed.cl).

2. What data we collect and why

EcoEd collects personal data when you browse our website, during the purchase and use of our products and services.

While you browse our site, we will monitor:

• Products seen: this information is to, for example, show you the products that you’ve seen recently.
• Location, IP address and type of browser: this is to estimate taxes and shipping costs.
• Shipping address: we’ll ask this so that we can, for example, estimate the cost of shipping before you place an order and send you the order!
• We also use cookies to track the contents of the cart while you browse our site.

When you purchase something from us, we ask you for information such as your name, billing address, shipping address, email, phone number, credit or debit card details and any additional information such as the username and password. We will use this information to:

• Send you information about your account and order
• Answer your requests, including refunds and claims
• Process payments and to prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as tax calculations
• Improve our store’s deals
• Send you advertising messages if you chose to

If you create an account we will store your name, address, email, and phone number, which we will use for the payment process and future orders.

We usually store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to keep it any longer. For example, we will store order information up to 3 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or ratings if you choose to give them.

3. Who on our team has access to your information

Our team members have access to the information you provide. For example, store administrators and managers can access:

• Orders’ feedback and contact information,
• Order information, such as what was purchased, when it was purchased, and where it should be shipped, and
• Customer information, such as your name, email address, and billing and shipping addresses.

Our team members have access to this information to help complete orders, process refunds and offer support.

4. What we share to third parties

We share information with other services, which help us with the orders and manage services for you, for example: payment methods, database management, etc.

Payment Methods

We accept payment through Transbank and PayPal. Depending on the method you use to process payments, some of your data will be given to Transbank or PayPal, including the information required to process or support the payment, such as the total and billing information.

Please check PayPal's and Transbank's privacy policy to get more details.

Database Management

We use third-party applications to manage our contacts with you. Depending on the service that you use, your data will be given to this service providers including your name, email, phone number and messages exchanged with us.

You can check MailChimp, Hubspotand Airtable privacy policy to learn more.

5. Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the content if you have an account and are logged into that site.

6. Cookies

If you post a comment in our site, you can choose to save your name, email, and web in cookies. This is for your convenience, so that you don’t have to input your details again when you post another comment. These cookies will last for one year.

If you have an account and connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie will not contain personal data and will be eliminated when you close the browser.

When you log in, we will also install various cookies to save your login information and the screen display options. Access cookies last two days and the screen options cookies last one year. If you select “Remember Me”, your access will last for two weeks. If you log out from your account, the access cookies will be deleted.

When visitors leave comments on the web, we collect the data displayed in the feedback form, as well as the visitor's IP address and browser user agent string to aid spam detection.

7. Security Measures

We use SSL/HTTPS protocols throughout our site. It allows encrypting the communication of our users with the servers so that personal information is not captured by third parties without authorization.

In the event of a data breach, system administrators will take all necessary measures to ensure the integrity of the system, contact affected users and reset passwords if necessary.

8. Your Rights to Access, Change and Remove Data

If you have an account or posted comments, you can ask for a file with the data we have stored about you.

You also have the right to request the updating or removal of any personal data we have stored about you. This does not include data that we are required to keep for administrative, legal or security reasons. In other words, we cannot delete data that is vital to providing our services (basic account information such as email address).

If you wish to delete all your data, we will no longer be able to give you support or continue to offer the services you have purchased.

9. Providing your Information for Legal Reasons

We might be compelled to release your personal information due to legal disputes. If this occurs, we may notify you or prevent the need to publish your data, although we are not obliged to do so.

By agreeing to these conditions, you accept that we may have your information to satisfy legal requirements. You exempt us of all the damages that may arise from providing your data for these purposes.

10. Changes in this Privacy Policy

We reserve the right to change this privacy policy. But do not worry, we will always keep the present values, which is to safeguard your information and use it sparingly for your benefit. In all cases, we will inform you of all changes 30 days or more before these are effective.

11. Contacting Us

For questions or queries about this Privacy Policy, you can contact us through our website https://ecoed.cl.